Lunova Refund & Return Policy

At Lunova, we want you to be completely satisfied with your purchase. If you are not happy with your projector or it does not meet your expectations, we offer a 30-day return policy subject to the terms below.

1. 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

• The projector must be in its original condition.
• The projector should be returned with all original accessories, cables, remotes, manuals, and packaging where reasonably possible.
• The product must not have been intentionally damaged, misused, modified, or altered.
• Proof of purchase or your order number must be provided.
• The item must be returned to us before a refund can be processed, unless otherwise agreed by Lunova.

2. How to Request a Return

To request a return, please contact our customer support team with:

• Your full name
• Order number
• Reason for the return
• Photos or videos of the product, if applicable

Our team will review your request and provide you with the return instructions if your return is approved.

Please do not send your item back without first contacting us and receiving return instructions.

3. Damaged or Faulty Products

If your projector arrives damaged, defective, or does not function correctly, please contact us as soon as possible after delivery.

We may request photos or videos showing the issue so that we can investigate and determine the appropriate solution.

Depending on the circumstances, Lunova may offer a replacement, repair, or refund.

4. Change of Mind Returns

If you simply change your mind about your purchase, you may request a return within our 30-day return period, provided the projector meets our return conditions.

The customer may be responsible for the cost of returning the product in cases where the return is due to a change of mind.

5. Items That Cannot Be Returned

A return may be refused if:

• The 30-day return period has expired.
• The product has been damaged through misuse, negligence, or improper handling.
• The projector has been modified or tampered with.
• The product is missing essential components or accessories.
• The item shows excessive use beyond what would reasonably be required to inspect and test the product.

6. Refunds

Once we receive and inspect your returned projector, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and reflect the refund in your account. Processing times may vary depending on the payment provider.

7. Return Shipping

For approved returns due to a fault, defect, or incorrect item being sent, Lunova will assess the circumstances and may cover reasonable return shipping costs.

For change-of-mind returns, the customer may be responsible for the return shipping costs.

8. Exchanges

If your projector is defective or arrives damaged, please contact us before returning it. Where appropriate and subject to stock availability, we may offer an exchange or replacement instead of a refund.

9. Refund Delays

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please allow additional processing time for your bank or payment provider.

If the refund remains outstanding after the expected processing period, please contact us so that we can assist you.

10. Contact Us

If you have any questions about our Refund & Return Policy or would like to request a return, please contact Lunova Customer Support through the contact details provided on our website.

By purchasing from Lunova, you acknowledge and agree to the terms of this Refund & Return Policy.

Lunova — Bringing your entertainment to life.